Mobile / Slots
At virtusply, your account data belongs to you. This policy explains what we collect when you register, make a deposit through DANA or Bank Transfer, or access the lobby from your phone — and exactly how we handle it. Your privacy choices are available in your account settings after login.
This privacy policy applies to all account activity on virtusply, including registration, wallet top-ups through DANA or Bank Transfer, game sessions across Bigtime Gaming, CQ9, Pragmatic Play and PlayStar titles, and any contact you make with our support team. We collect the data you provide during registration — name, contact details, and payment method identifiers — plus technical data like your device type and session logs generated when you browse the lobby or load a game. We use this data to keep your account secure, process your DANA or Bank Transfer transactions, and resolve support queries. We do not sell your personal data to third parties. Sharing is limited to payment processors who handle your DANA or Bank Transfer instructions and to technology partners who operate the platform infrastructure. All sharing is subject to data-handling agreements. Access to this platform and the terms governing your data depend on local law and are available only where local law permits. If you have questions about which rules apply in your region, the contact routes at the bottom of this page are your starting point.
DANA deposit and withdrawal instructions are processed through a payment partner. virtusply passes only the data required to complete the transaction — no more.
Bank Transfer activity tied to your account is logged for reconciliation and dispute resolution. You can review transaction history in your account wallet after login.
We retain session data to detect irregular access patterns and keep your account secure. Logs are held for the period set out in the Retention section below.
Where OVO or GoPay is used, the same data minimisation approach applies — we pass only what the payment partner needs to complete the instruction.
Not everything connected to your experience on virtusply is governed by this document. The table below sets out what falls inside this policy, what sits with a third-party service, and where the boundary lies so you know who to contact when a question comes up.
Login, registration, and session data generated on virtusply fall fully within this policy. Any data you enter into the account registration form is handled according to the rules here.
DANA and Bank Transfer instructions are initiated here but completed by a payment partner operating under its own privacy framework. We share only what is necessary for the transaction to complete.
Slot and live dealer titles from Bigtime Gaming, CQ9, Pragmatic Play and PlayStar run inside the lobby. Your game session data passes through the platform's systems; the studios do not hold independent player records.
Links to external sites, including app stores or social platforms, leave the scope of this policy the moment you click them. Those services have their own terms and we have no control over their data practices.
You have practical control over the data we hold on your account. Reviewing what we have, correcting something that is wrong, or raising a question about how your data is used — all of these are available to you without needing a lawyer or a formal process. Start in your account dashboard, where your profile details, wallet records and active session information are visible after login. If something in your account record needs correcting — a contact detail, a registered payment method, or profile information — the edit options are shown directly on the account settings page. For questions that go beyond a self-service correction, our support team handles data queries through the contact routes listed in the Support section of this page. Availability of specific rights may depend on local law and eligible regions, so if you are unsure what applies to your situation, describe your question to the support team and they will direct you to the right process.
Log into your account to see the profile data, wallet history and session records we hold. The account dashboard is the starting point for any data review.
Account settings let you update registered contact information and payment method details. Changes take effect on the platform once saved.
If your question is not answered by the account settings view, use the support contact routes below. Include your registered account identifier so we can locate the right record.
Where local law gives you the right to request removal of your data, submit the request through the support channel. We will confirm whether removal is possible under the applicable rules.
Questions about this privacy policy go to our support team. Use the contact route that suits your situation — live chat for quick account-level queries, email for formal data requests, and the account help centre for self-service policy information.
Open the chat widget from any page on virtusply to ask about your account data, active sessions or payment records. Live chat is the fastest route for account-specific questions.
Send formal data requests — access, correction or removal — to the support email address shown in your account help centre. Include your account identifier in the subject line.
The help centre inside your account dashboard covers common privacy questions, cookie settings, and the steps for updating your registered DANA or Bank Transfer details.
The way we handle data on virtusply is grounded in four operational practices: keeping data use narrow, securing what we store, being clear about retention periods, and making the contact route for changes easy to find.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can review and adjust cookie preferences from the settings link in your account dashboard.
Access to your account record is protected by login credentials. We log access events and flag patterns that look like unauthorised attempts. If we detect something unusual, we notify you through your registered contact.
Account and transaction records are kept for the period required by applicable regulations in supported regions. After that period, data is either deleted or anonymised. The current retention schedule is available through the support contact routes.
To update the email, phone number or payment method registered to your account, go to account settings after login. For changes that require identity confirmation, the steps are shown on-screen during the process.
Answers to the questions we hear most often about data, account privacy and your rights on virtusply.
We collect the information you enter during registration — name, contact details, and the payment method you choose, such as DANA or Bank Transfer. We also record technical data like your device type and IP address to secure your session.
Your payment data is shared only with the payment processor that handles the transaction. We pass the minimum required to complete the instruction. Neither the full account number nor transaction history is sold or shared for marketing.
Log into your account and open the dashboard. Profile details, wallet history and active session information are visible there. For a broader data review, contact support with your account identifier and we will walk you through the available records.
Where local law gives you a right to request deletion, you can submit that request through the support email channel shown in your account help centre. We will confirm whether deletion is possible under the rules that apply to your region.
Retention periods follow the regulatory requirements for the regions where the platform operates. After the applicable period, records are deleted or anonymised. Contact the support team for the current schedule if you need specifics.
Start with the support team through live chat or the email address in your account help centre. If the response does not resolve your concern, the support team can direct you to the relevant regulatory body for your region, where local law provides that route.